Background 

• The partnership between Catalyst Trust, an NGO actively engaged in various issues related to governance, and PAC goes a long way back when PAC provided support for carrying out a Citizen’s Audit of Public Services in Rural Tamil Nadu in 2000.
• Catalyst Trust has set up Citizen Centres in all the districts of Tamil Nadu, whose job is to provide information and guidance to citizens with regard to any public service.
• Having run these Citizen Centres for the past four years, Catalyst Trust intended to undertake an Assessment of its Citizen Centres to understand whether they are functioning well and helping to benefit their users.
• For conducting this study they approached PAC to take feedback from the Coordinators as well as users of the Citizen Centres on various aspects of the services provided, in the three clusters comprising of various districts in Tamil Nadu. 

Outcome & Current Status 

• Fieldwork, mainly comprising of semi-structured interviews and observations has been completed.
• The PAC Research Team in consultation with Catalyst Trust will prepare the report and release the published version in the beginning of the next financial year.